Shipping Policy – Mukutique

At Mukutique, we strive to deliver your jewelry safely and on time. This Shipping Policy outlines our shipping process, timelines, and important details.

1. Order Processing

• All orders are processed within 1–3 business days after confirmation

• Orders placed on weekends or public holidays will be processed on the next working day

• You will receive an email confirmation once your order is placed and another once it is shipped

2. Shipping Timelines

• Within India: 3–7 business days

• Remote locations: 5–10 business days

Delivery timelines are estimates and may vary due to unforeseen circumstances.

3. Shipping Charges

• Free shipping on orders above ₹499

• A standard shipping fee may apply to orders below this amount (calculated at checkout)

4. Cash on Delivery (COD)

• COD may be available on selected orders

• Additional COD charges may apply

• We reserve the right to disable COD for certain locations or high-value orders

5. Order Tracking

• Once your order is shipped, you will receive a tracking link via email/SMS

• You can track your shipment in real-time through the provided link

6. Delivery Partners

We work with reliable courier partners to ensure safe delivery of your orders across India.

7. Delays & Exceptions

While we aim for timely delivery, delays may occur due to:

• Weather conditions

• Logistics issues

• Public holidays

• Incorrect shipping details provided by the customer

Mukutique shall not be held liable for delays caused by third-party courier services.

8. Incorrect Address / Failed Delivery

• Please ensure that your shipping address and contact details are accurate

• If a delivery fails due to incorrect information, re-shipping charges may apply

9. International Shipping

Currently, Mukutique does not offer international shipping. (You can update this if you expand globally)

10. Damaged or Lost Shipments

• If your order arrives damaged, please contact us within 48 hours with an unboxing video and photos

• In case of lost shipments, we will coordinate with the courier partner to resolve the issue

11. Contact Us

For any shipping-related queries:

Email: dazzlesphere7@gmail.com
Support Hours: Monday to Saturday, 10 AM – 6 PM IST

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Thank you for shopping with Mukutique. We appreciate your trust in our brand.